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POSITION SUMMARY

Under the leadership of the Regional Operations Manager, the Studio Manager oversees all operational training, scheduling, relationship building with peers, team members, service and retail goals. The Studio Manager position ensures profitable studio operations including high service standards, product sales, stock levels, expense management, and staffing development along with goal achievement, and client satisfaction.

RESPONSIBILITIES

  • Responsible and accountable for meeting studio sales plans (monthly, quarterly and yearly
  • Organize all store operations and allocates responsibilities to staff members.
  • Prepares and controls studio budget aiming for minimum expenditure and efficiency. Monitors and assesses studio productivity by ensuring proper goal setting, effective scheduling, staff meetings, and direct regular communications are in place.
  • Holds Sales Associates and Beauty Artists accountable for the sales and operational results of the assigned studio and ensures they are promoting a sales-driven environment.
  • Ability to understand, analyze and articulate retail and service. performance to budget, and recommend and ensure successful implementation of an action plan to increase performance
  • Accountable for business development and studio sales growth through the identification of events participation and promotional opportunities
  • Accountable for the monthly auditing of their assigned studio including operational, sales, staff and facilities management reviews. (Floor walk, scheduling, inventory management)
  • Oversees and approves staff activities for Sales Associates and Beauty Artists.
  • Supports and assists as needed the coaching, training, and development of Sales Associates and Beauty Artists.
  • Accountable for ensuring that Sales Associates and Beauty Artists execute and implement all company policies ensuring compliance with related operational procedures. (Including wage and hour, salary budget, meal and break compliance, inventory control, facilities requirements, quality control, and customer services.)
  • Oversees the implementation and compliance of “Our Promise” and such are delivered with each customer interaction.
  • Motivates and inspires the studio team.
  • Creates and maintains schedules reflecting the operational needs.
  • Uphold and enforce merchandising standards inclusive of planogram, visual and esthetic requirements.
  • Uphold studio environments that are consistent with the Ziba Brand. This includes the appearance of the studio, cleanliness, staff appearance and merchandising

SUPERVISORY RESPONSIBILITY

The Studio Manager reports to the Regional Operations Manager for operational needs and consults with Sales and Education Manager for sales and product needs. The studio level staff reports directly to the Studio Manager. The Studio Manager is authorized to take any reasonable action necessary to carry out the responsibilities assigned so long as such action does not deviate from established company policy and is consistent with sound judgment. This authority includes providing guidelines, counsel, and direction to reporting employees, as necessary. Makes decisions on hiring, dismissing, promoting, demoting or disciplining employees in conjunction with Regional Operations Manager. Maintain close communication with Human Resources to discuss performance evaluations, performance issues, recommendations, promotions, etc.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All items listed should be taken to mean that the individual already has these skills, or has the ability to rapidly acquire them.

  1. Must have outstanding Customer Service Skills and maintain strong relationships with direct reports, peers and HQ partners.
  2. Ability to recruit, train and manage effectively.
  3. Ability to Execute plans to accomplish company goals, and to implement, follow and enforce company policies and standards.
  4. Must have previous leadership experience.

EDUCATION AND/OR EXPERIENCE

Requires High School Diploma or equivalent; significant work experience may substitute for academic achievement. Minimum requirements include a high school diploma or GED.

Must have a minimum of 2-4 years’ experience in studio management or studio management training program. Experience within the Beauty and Service Industry preferred.

Requires strong interpersonal, oral and written communication and organizational skills, proficiency with MS Office Excel and preferably BOOKER POS system.

LICENSING/REGISTRATION/CERTIFICATION REQUIRED: Valid California Driver’s License and proof of insurance required. State Board of Cosmetology license preferred but not required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Most of the work will be performed in a typical, non-smoking, temperature-controlled retail environment, where the noise and weather impacts are low.

There may be a small amount of time spent in the company warehouse. Other outside responsibilities include visits to studios, vendors, or Trade Shows, which may require travel by air or automobile. These locations are visited throughout the year and during all weather conditions.