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Reports To: Assistant Studio Manager & Studio Manager
Status: Non-Exempt

POSITION SUMMARY

Ziba Beauty knows brows. We are proud to be industry leaders in The Art of Threading and The Art of Mehndi with a celebrity clientele list that includes A-listers such as Madonna and Beyoncé. To mirror the unparalleled in-studio Ziba experience, clients now have the option to take with them the newly introduced line of Ziba Cosmetics, specially curated to perfect the arch.

We have an opportunity for an experienced Sales Associate to join the Ziba Team. This position is primarily responsible for cosmetic retail goal achievement as well as providing client satisfaction, retail sales, and relationship building with clients, events/promotions as well as business development activities for goal achievement. This position is also responsible for maintaining the “Always Visit Ready” Studio Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Follow and assist in achieving the Studio sales goals.
  • Ability to understand retail performance to budget, and generate increased performance.
  • Execute retail marketing activities, promotions and launches as directed and programmed by marketing.
  • Learning about Ziba Beauty products to be able to offer and discuss available options.
  • Provides high levels of customer satisfaction through excellent sales services.
  • Ability to perform under pressure and address complains in a timely manner.
  • Friendly and energetic personality with customer service focus.
  • Maintains a secure & clean working environment that meets Ziba Beauty standards
  • Ability to handle appropriate reporting and operational tasks for the studio as instructed
  • Uphold and enforce merchandising standards, ensure flawless execution of all planogram, visual and esthetic requirements consistent with Ziba Beauty Brand
  • Report stock inventory as required
  • Ziba Studio janitorial responsibilities are shared within the team and include but are not limited to: disposing of clutter.
  • Ensures proper opening and closing procedures are executed.
  • Assist in implementing new studio and product promotions including signage, merchandises, scripts, and POP materials.

ACCOUNTABILITY

  • Apply Our Promise Sales Associate Expectations.
  • Key relationship development with Beauty Artists, Assistant Studio. Manager, and Studio Manager.
  • Always maintain high company standards.
  • Demonstrate Product Knowledge and application skills that translate to retail performance.
  • Uphold Grooming Standards and Uniform Appearance.

TEAMWORK

  • Gives and welcomes feedback.
  • Contributes to building a positive team spirit.
  • Puts success of team above own interest.
  • Able to help meet group commitments to goals and objectives.

ETHICS

  • Treats people with respect.
  • Keeps commitments.
  • Inspires the trust of others.
  • Works with integrity and ethically.
  • Upholds organizational values.

ORGANIZATION

  • Follows Policies and procedures.
  • Completes administrative tasks correctly and on time.

PROFESSIONALISM

  • Approaches others in a tactful manner.
  • Treats others with respect and consideration regardless of their status or position.
  • Accepts responsibility for own actions.
  • Follows through on commitments.
  • Remain calm and professional in stressful situations.
  • Friendly, courteous, service-oriented, and flexible and enjoy working with a variety of staff.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision; able to manage multiple projects.
  • Recognize problems, identify possible causes and resolve routine problems.

ATTENDANCE

  • Is consistently attending to work and on time.
  • Arrives to meetings and appointments on time.
  • Availability to work flexible schedules.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

  • High School diploma or general education degree; or one to three months related experience.

LANGUAGE SKILLS

  • Ability to read and interpret documents such as operating instructions and procedure manuals.
  • Ability to speak effectively before groups of customer or employees of organization.

MATHEMATICAL SKILLS

  • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals.
  • Ability to compute rate, ratio and percent.

COMPUTER SKILLS

  • Knowledge of Email communication, Order Processing Systems, POS, and Microsoft Office

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell.

The employee must occasionally be able to push, pull, lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.